Help
Support
We're happy to help.
- Email: uncountsupport@dgtl-t.com
- In the app: tap the profile button at the top right of the home screen, then Settings → Contact support. Messages from the app include the details we need to find your records, so they're usually the fastest way.
We reply within 2 business days.
Subscriptions#
How do I cancel?#
In the app: tap the profile button at the top right of the home screen, choose Manage subscription, then Cancel subscription. You'll be taken to Apple to confirm.
On your iPhone: open Settings → [your name] → Subscriptions → Uncount → Cancel Subscription.
Cancel at least 24 hours before your trial or current period ends to avoid being charged for the next one. You keep access until the end of the period you've paid for. Deleting the app does not cancel your subscription.
How do I get a refund?#
Apple handles all payments, so refunds go through Apple: visit reportaproblem.apple.com, sign in, choose I'd like to → Request a refund and select Uncount. Apple decides on refund requests under its own policies.
How do I restore my purchase?#
Tap Restore on the subscription screen, or in Settings. Make sure you're signed in with the same Apple Account you used to subscribe.
Where can I see my subscription and price?#
In the app, under Manage subscription, or on your iPhone in Settings → [your name] → Subscriptions. See Apple's guide to managing subscriptions.
Your data#
My data didn't sync to my other device.#
Uncount syncs through your own iCloud. Check that:
- you're signed in to iCloud with the same Apple Account on both devices;
- iCloud is switched on for Uncount: Settings → [your name] → iCloud → Apps Using iCloud (or Show All) → Uncount;
- both devices are online and have some free iCloud storage.
Give it a few minutes after opening the app. Still stuck? Contact us.
How do I turn off the AI features or withdraw my consent?#
Tap the profile button at the top right of the home screen, then Privacy & legal → AI features, and switch it off. Coach and the Daily Insight stop, nothing more is sent to our AI providers, and the rest of Uncount keeps working. More in AI features.
How do I turn off ad tracking?#
Open iOS Settings → Privacy & Security → Tracking and switch off Uncount. Your health data is never shared for advertising either way. More in Advertising measurement.
How do I delete my data?#
- Delete the app from your iPhone. This removes the data on that device.
- Delete the iCloud copy: Settings → [your name] → iCloud → Manage Storage → Uncount → Delete Data.
- Ask us to delete server records: send "Delete my data" from Settings → Contact support in the app, or email uncountsupport@dgtl-t.com. We delete your usage counts, your latest insight and your support emails.
If you have a subscription, cancel it first. Full details: Deleting your data.
The app#
What is the MRI?#
Your Mental Readiness Index: a 0 to 100 wellness score from your evening check-in on stress, sleep and emotional charge. Read how it's calculated.
Where do the estimates come from?#
Your plan estimate and arrival date are calculated by the app from your answers and weigh-ins. They are estimates, not guarantees. See how Uncount works.
Is Uncount medical advice?#
No. Uncount is a wellness app, not a medical device. Read our Health & Wellness Disclaimer, and talk to a doctor if you have a health condition.
Still need help?#
Email uncountsupport@dgtl-t.com or use Settings → Contact support in the app. For privacy requests: uncountsupport@dgtl-t.com.