Legal

Terms of Use

Effective date: 12 November 2026 · Last updated: 12 November 2026 · Version 1.0

About these terms#

These Terms of Use (also called the end-user licence agreement, or EULA) are an agreement between you and DGTL-T, a sole proprietorship (eenmanszaak) registered in the Netherlands, trading as Uncount ("we", "us"). They apply when you download or use the Uncount app. By using Uncount, you agree to them. If you don't agree, please don't use the app.

Our Privacy Policy, Consumer Health Data Privacy Policy and Health & Wellness Disclaimer also apply, and are part of these terms.

Who can use Uncount#

• You must be at least 18 years old.
• Uncount is not suitable if you are pregnant or breastfeeding, have or have had an eating disorder, or have a medical condition that affects your weight, unless your doctor has approved it.
• Talk to a doctor before changing your diet, exercise or sleep habits, especially if you have a health condition or take medication. See the Health & Wellness Disclaimer.

Your licence to use the app#

We give you a limited, non-exclusive, non-transferable licence to use Uncount on any Apple device that you own or control, as allowed by the Usage Rules in Apple's Media Services Terms and Conditions.

You may not copy, change, sell, rent or redistribute the app, reverse-engineer it (except where the law allows), or use it in a way that breaks the law or these terms.

Subscriptions, free trials and payments#

A subscription unlocks the full app. Without one, the plan and its features can't be used.

Plans and prices#

• Monthly: renews automatically every month.
• Yearly: renews automatically every year. New subscribers can start with a free trial; its length is shown in the app before you subscribe.
• Prices vary by country and are shown in the app, in your local currency, before you buy.

Payment and automatic renewal#

• Payment is charged to your Apple Account when you confirm the purchase or, for a free trial, when the trial ends.
• Your subscription renews automatically for the same period and at the same price, unless you turn off auto-renewal at least 24 hours before the end of the current period.
• Your account is charged for the renewal within the 24 hours before the current period ends.

Free trial#

• The free trial is for the yearly plan. It turns into a paid subscription automatically unless you cancel at least 24 hours before it ends.
• If you buy a subscription during a free trial, the unused part of the trial ends.

Introductory and special offers#

From time to time we offer a discounted first year: for example, a limited-time welcome offer (such as 40% off, valid for 24 hours) or an offer when you're about to cancel. Each offer is shown with its price and conditions before you buy, can be used once, and renews at the regular yearly price after the first year unless you cancel.

Managing and cancelling#

• In the app: tap the profile button at the top right of the home screen, choose Manage subscription, then Cancel subscription. This takes you to Apple to confirm.
• On your iPhone: open Settings → [your name] → Subscriptions → Uncount.
• When you cancel, you keep access until the end of the period you've paid for.
• Deleting the app does not cancel your subscription.

Refunds#

Purchases are made from Apple, so refunds are handled by Apple under Apple's policies. Request one at reportaproblem.apple.com. We can't issue refunds ourselves.

Right of withdrawal (EU and UK)#

Your purchase is made from Apple, and Apple's terms explain your right of withdrawal and how to use it, through reportaproblem.apple.com.

Where the withdrawal rules apply to us as well: by starting a paid subscription you ask for Uncount to be provided straight away, during the 14-day withdrawal period. You acknowledge that if you withdraw, you may owe a proportionate amount for the time you already used, and that once the service has been fully provided you no longer have a right to withdraw. A free trial costs nothing, so this does not affect it.

Price changes#

If a price changes, Apple tells you in advance and, where its rules or the law require it, asks for your agreement before you are charged the new price. If you don't agree, the subscription ends at the end of the current period.

Health and wellness#

Uncount is a wellness and habit app, not a medical device. It does not diagnose, treat, cure or prevent any disease, and it is not a substitute for advice from a doctor, dietitian or psychologist.

• No guaranteed results. Everyone's body is different.
• Estimates are estimates. The MRI score, the "up to X× faster" plan estimate and the estimated arrival month are calculated by the app from your own answers and weigh-ins. They are not promises and not results from a clinical trial.

Read the full Health & Wellness Disclaimer and How Uncount works.

AI features#

Coach and the Daily Insight are written automatically by third-party AI (Google Gemini, with OpenAI as a back-up), and only if you tap Allow when the app asks. You can switch them off at any time in Settings → Privacy & legal → AI features. See AI features in our Privacy Policy.

• AI answers can be inaccurate, incomplete or out of date.
• They are not medical, psychological or nutritional advice.
• Don't rely on them in an emergency. Call your local emergency number.
• Daily usage limits apply.
• Don't enter information about other people, or sensitive details you don't want processed.

Fair use. When using Coach, don't:

• abuse, harass or threaten anyone;
• try to make it produce illegal, harmful or sexual content;
• try to extract its instructions ("system prompt"), get around its limits or overload the service;
• use it automatically (bots or scripts) or for a commercial purpose.

We may limit or switch off AI features for anyone who breaks these rules.

Acceptable use#

Use Uncount for your own personal, non-commercial wellness. Don't use it to break the law, to harm the app or our servers, or to get around the subscription.

Intellectual property#

All content in Uncount, including the lessons, exercises, texts, MRI and plan methods, design, name and logo, belongs to DGTL-T or our licensors and is protected by law. What you enter, such as your answers, notes and messages, stays yours. You give us permission to process it only as needed to provide the app, as described in the Privacy Policy.

Changes to the app#

We keep improving Uncount. We may add, change or remove features, and the app may sometimes be unavailable for maintenance or reasons outside our control. If a change takes away something essential that you have paid for, you keep your rights under consumer law.

Our liability#

Within what the law allows, Uncount is provided "as is" and "as available".

• Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, for intent or gross negligence, or for anything else the law doesn't allow us to limit.
• Your statutory rights as a consumer, including your rights when digital content or a digital service is not as described, are not affected.
• Otherwise, our total liability to you is limited to the amount you paid for Uncount in the 12 months before the claim.
• We are not responsible for loss that we couldn't reasonably foresee.

Ending these terms#

You can stop using Uncount at any time: cancel your subscription and delete the app. We may suspend or end your access if you seriously or repeatedly break these terms, and will tell you why where we can. Sections that by their nature should continue (such as intellectual property and liability) continue after the terms end.

Law and disputes#

These terms are governed by the law of the Netherlands. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you can bring a claim in the courts of that country.

Please contact us first at uncountsupport@dgtl-t.com: most issues are solved quickly. EU consumers can also turn to an out-of-court dispute body in their country. (The EU's online dispute resolution platform closed on 20 July 2025.)

Changes to these terms#

We may update these terms when the app or the law changes. We'll change the date at the top and list the change in the Legal Center. For important changes, we'll tell you in the app or on this website before they take effect. If you don't agree, you can cancel and stop using the app.

Apple's required terms#

Because Uncount is distributed through Apple's App Store, the following terms also apply:

1. Acknowledgement. These terms are between you and DGTL-T only, not with Apple. DGTL-T, not Apple, is solely responsible for the app and its content.
2. Scope of licence. Your licence is limited to a non-transferable licence to use the app on Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions.
3. Maintenance and support. DGTL-T is solely responsible for maintenance and support of the app. Apple has no obligation to provide any maintenance or support.
4. Warranty. DGTL-T is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the app to you. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app, and any other claims, losses, liabilities, damages, costs or expenses due to any failure to conform to a warranty are the sole responsibility of DGTL-T.
5. Product claims. DGTL-T, not Apple, is responsible for addressing any claims by you or a third party relating to the app or your possession or use of it, including: (i) product liability claims; (ii) any claim that the app fails to conform to any applicable legal or regulatory requirement; and (iii) claims under consumer protection, privacy or similar laws, including in connection with the app's use of the HealthKit and HomeKit frameworks (Uncount uses neither).
6. Intellectual property. If a third party claims that the app or your possession and use of it infringes their intellectual property rights, DGTL-T, not Apple, is solely responsible for the investigation, defence, settlement and discharge of that claim.
7. Legal compliance. You confirm that (i) you are not located in a country that is subject to a US Government embargo, or that has been designated by the US Government as a "terrorist supporting" country; and (ii) you are not listed on any US Government list of prohibited or restricted parties.
8. Developer name and address. Questions, complaints or claims about the app go to: DGTL-T, Keurenplein 41, Box D8515, 1069 CD Amsterdam, the Netherlands, uncountsupport@dgtl-t.com.
9. Third-party terms. You must comply with any applicable third-party terms when using the app, such as your wireless data service agreement.
10. Third-party beneficiary. Apple and Apple's subsidiaries are third-party beneficiaries of these terms. Once you accept them, Apple has the right (and is deemed to have accepted the right) to enforce these terms against you as a third-party beneficiary.

Contact#

DGTL-T, Keurenplein 41, Box D8515, 1069 CD Amsterdam, the Netherlands

Email: uncountsupport@dgtl-t.com · Chamber of Commerce (KvK): 42147742

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